Integrated machine support with Remote Service

Users of Claas products fitted with Telematics as standard will be able to benefit from a completely new, free, function – Remote Service as from June 2018.

A high level of service and support has always been an important element in the relationship that Claas has with its customers. Through the intelligent networking between machine and dealer, the new Remote Service package will enable Claas dealers to take this to a new level and provide an even higher level of service to customers, so helping reduce downtime especially during peak periods.

The new Remote Service function has been incorporated as standard on all Claas Lexion, Tucano, Jaguar, Xerion and Axion models from October 1st, 2017, and the system will go live with dealers by the end of June 2018, so that its fully ready for this year’s cereals harvest.

The service will be free-of-charge and applies for the first five years of the machine’s life, irrespective of whether the owner decides to subscribe to the full Telematics machine monitoring package. All they have to do is register the machine when purchased and agree to the use of Remote Service with their machine.

Using Remote Service, the dealer will be able to continuously monitor the machine to ensure that it is functioning correctly. In the event of a problem, the machine will initially alert the operator and simultaneously send an error message to the dealer.

When they receive the alert, the dealer will be able to assess the severity of the problem and remotely diagnose the fault, establish whether any parts will be required and arrange for the fault to be quickly rectified.

A further benefit of Remote Service is that it will enable routine service and maintenance to be planned and carried out. Ahead of time, the machine will flag up with the dealer any upcoming routine maintenance requirements. This ensures that routine maintenance is not only carried out when required, but can also be planned in advance, saving time particularly during the crucial harvesting windows.

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About The Author

John Swire - Deputy editor of Agronomist and Arable Farmer as well as responsibility for the Agronomist and Arable Farmer and Farm Business websites. After 17 years milking cows on the family farm John started writing about agriculture in 1998 and has since written for a variety of publications and has developed a wide circle of contacts within the industry. When not working John is a season ticket holder at Stoke City and also of late has become a fitness freak, listing cycling, swimming and walking as his exercises of choice.